SpeedReaching Patients® is a pioneering, simple system that enables health care providers to quickly understand their patients’ communication styles - and to connect with them in ways that make patients feel understood. SpeedReaching Patients® helps health care providers establish and build strong relationships with patients, ensuring that each receives information and feedback in the way they want and need.
The Problem: Patient Dissatisfaction
Patient satisfaction plays a key role in virtually every decision that an individual makes regarding his or her health care what hospital or doctor to go to, whether to follow a medical regimen, whether to have regular check-ups even whether to file a lawsuit if something goes wrong.
Today, virtually all health care providers are aware of these facts, and use of patient satisfaction surveys is common.
Nonetheless, patient dissatisfaction continues to be all too common. The reasons are simple: Health care providers have very little time. And, in the little time they have with each patient, they may be too preoccupied to communicate in the ways that a patient needs.
The Solution: Improve Provider-Patient Relationships with SpeedReaching Patients®
The SpeedReaching Patients® system is simple, low-tech, easy and inexpensive to implement and maintain, and requires minimal training. Patients respond to a brief, precise questionnaire designed for the health care setting. Providers receive straightforward, practical tips on how to communicate best with each patient based upon that individual’s preferences and needs.
Net Results for SpeedReaching Patients® Clients
The net results for those who implement the SpeedReaching Patients® system:
- Increased patient satisfaction
- Stronger relationships between patients and their providers
- Better patient retention
- Increased compliance with medical regimens
- Long-term reduction in legal claims
For more information on SpeedReaching Patients®, please contact us
- By phone: 860.249.2000
- By email: [email protected]
- By mail: 100 Allyn Street, Hartford, CT 06103
 “A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings,” W. Levinson et al., Journal of the American Medical Association, 2000, 284: 1021-1027; “Malpractice Prevention: Good Doctor-Patient Communication,” P. Sanders, D. McBride, Minn. Med. Assoc., 1998, 81(2): 28-30; “Physician-patient communication: The relationship with malpractice claims among primary care physicians and surgeons,” by W. Levinson et. al., JAMA, 1997 Feb 19;277(7):553-9; “Prevention should be the preferred insurance program for all physicians,” K. Capen, Canadian Medical Association Journal 1996; 154: 1385-1387; “Obstetricians’ prior malpractice experience and patients’ satisfaction with care,” Hickson et. al., JAMA, 1994, 272: 1583-1587; “The Doctor-Patient Relationship and Malpractice: Lessons from Plaintiff Depositions,” H. Beckman et al, 1994 Arch Intern Med 154:1365-1370.